Terms and Conditions

Terms of Payment

For all customers, payment is due at the time of purchase of Goods.  All transactions are denominated in Canadian dollars. Payments are accepted by Visa (debit or credit) and MasterCard (debit or credit).

Orders pre-paid by cheque or money order may also be accepted at the discretion of the Supplier and must be arranged in advance by calling 416-231-2100. The related Goods will not be processed and shipped until the cheque has been cleared. All cheques and money orders should be made payable to the “HR Associates” and sent for processing to:

Ontario Water Wastewater Certification Office
295 The West Mall, Suite 302
Etobicoke, ON M9C 4Z4

The Supplier reserves the right to withhold the delivery of ordered Goods until payment is received. If there is a problem applying payment using the customer’s selected payment method, the Supplier may request the customer to provide another valid payment method to pay for the order.

The Supplier does not issue invoices for online orders. An Order Summary is emailed to customers following payment confirmation.

Shipping Charges

Shipping charges are included in the purchase price for orders delivered within the province of Ontario. Orders will only be shipped to an Ontario address.


Orders for Goods placed with the Supplier are subject to the availability of stock.

Delivery of purchased Goods will be made to the address specified in customer’s order or in the purchase order document.

All risks associated with the purchased Goods pass from the Supplier to the customer upon their physical and/or digital delivery to the customer by a designated shipment company. Title to Goods will pass to the customer on payment in full.

Loss or Damage during Delivery

The Supplier’s liability for incorrect delivery or failure to deliver Goods is limited to the value of replacement goods if the customer requests such replacement to be delivered.

Claims for damage, partial delivery or non-receipt of Goods must be received by the Supplier within ten (10) business days of the shipping date. All claims submitted after the expiration of the 10-day period will be processed by the Supplier at its discretion.

Returns and Refunds

The Supplier does not take title to returned Goods until they arrive at our location. At the Supplier’s discretion, a refund may be issued without requiring a return.

Refunds for returned, partially delivered, lost or damaged Goods will be issued via the same method as the original payment.

Claims for damaged, partially delivered or incorrect Goods must be filed with the Supplier by calling 416-231-2100. Once the Supplier opens a claim the latter should return damaged or incorrect items to the following address citing the claim number:

Ontario Water Wastewater Certification Office
295 The West Mall, Suite 302
Etobicoke, ON M9C 4Z4

The Supplier will process refunds for returned items only upon their receipt by our office.

The Supplier will accept returned Goods only if they have been received:

  • In resalable condition;
  • The current edition;
  • Returned within 10 days from shipping date; and
  • Not identified as “Final Sale” at the time of purchase.
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